Terms of service
Terms of Service
Last updated: [INSERT DATE]
These Terms of Service apply to all orders placed through the online store Voya.
Store:
Voya
Website operator / Seller:
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39
By accessing our website or placing an order, you agree to these Terms of Service.
1. Scope
These Terms apply to all purchases made through our online store by consumers.
Our store is intended for private customers. We currently sell mainly to consumers and not primarily to business customers.
2. Products
We sell consumer goods, especially travel accessories and lifestyle products.
Our main product is:
Voya Travel Dispenser
The Voya Travel Dispenser is a travel accessory designed to store and dispense liquids for personal use while travelling.
Product images, descriptions, colors and packaging may vary slightly depending on production batches, screen settings and supplier availability.
3. Product information and safety
We make reasonable efforts to describe our products accurately.
The Voya Travel Dispenser is not a toy and is recommended for users aged 14 and above.
The product should not be used for hazardous, corrosive, flammable, medical, chemical or otherwise dangerous liquids.
Before travel, customers are responsible for checking airline, airport and customs rules regarding liquids and travel containers.
The product is described as leak-resistant, not absolutely leak-proof. We recommend testing the product with water before filling it with valuable, expensive or sensitive liquids.
4. Prices
All prices are displayed in euros unless otherwise stated.
Prices may include applicable taxes where legally required and where displayed at checkout.
We reserve the right to change prices at any time. The price shown at checkout at the time of purchase applies to your order.
5. Orders
When you place an order, you make an offer to purchase the selected product.
After placing an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that the order has been accepted if there is an obvious pricing error, availability issue, payment problem or suspected fraud.
We reserve the right to refuse or cancel orders where legally permitted, especially in cases of incorrect pricing, unavailable products, suspected fraudulent activity or misuse of our store.
6. Payment
Available payment methods are displayed at checkout. These may include credit card, PayPal, Klarna, Shop Pay, Apple Pay, Google Pay or other payment methods.
Payment must be completed before the order is processed.
7. Shipping
We offer worldwide shipping unless stated otherwise.
Orders are usually shipped from international suppliers or fulfillment partners, including China.
Estimated delivery time is usually 7 to 14 business days, depending on destination country, customs processing and logistics conditions. In some cases, delivery may take longer.
More details are available in our Shipping Policy.
8. Customs, import duties and taxes
For international orders, import duties, taxes, customs fees or local charges may apply depending on the destination country.
Where these fees are not already included or collected at checkout, the customer may be responsible for paying them.
Customers are responsible for ensuring that the product can be legally imported into their country.
9. Right of withdrawal
If you are a consumer located in the European Union or another country with mandatory withdrawal rights, you may have the right to withdraw from your purchase within 14 days after receiving the goods.
Details are available in our Right of Withdrawal policy.
10. Returns and refunds
Returns and refunds are handled according to our Return & Refund Policy.
Customers must contact us before sending any product back.
Returned products must be sent to the return address provided by us after return approval.
11. Defective or damaged products
If your product arrives damaged, defective or incorrect, please contact us as soon as possible at:
validemadethis@gmail.com
Please include your order number, a description of the issue and photos or videos showing the defect or damage.
If the product is defective or incorrect, we may offer a replacement, refund or other legally required remedy.
12. Customer obligations
You agree to provide accurate and complete order, shipping and contact information.
We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
13. Limitation of liability
We are not liable for indirect, incidental or consequential damages, unless liability is mandatory under applicable law.
Nothing in these Terms limits your statutory consumer rights.
14. Intellectual property
All content on this website, including text, images, logos, graphics, product descriptions and designs, belongs to Voya or the respective rights holders and may not be copied, reproduced or used without permission.
15. Force majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including customs delays, natural disasters, strikes, war, pandemics, transport disruptions, technical failures or supplier delays.
16. Governing law
These Terms are governed by applicable law, without excluding mandatory consumer protection rights that apply in the customer’s country of residence.
If you are a consumer, you may also benefit from mandatory consumer protection laws in your country.
17. Changes to these Terms
We may update these Terms from time to time. The latest version will always be available on our website.
18. Contact
For questions about these Terms, please contact:
Voya
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39