Shipping policy
Shipping Policy
Last updated: [INSERT DATE]
This Shipping Policy applies to orders placed through Voya.
Store:
Voya
Website operator:
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39
1. Shipping countries
We offer worldwide shipping unless a country or region is unavailable at checkout.
2. Shipping origin
Orders may be shipped from international suppliers or fulfillment partners, including China.
3. Processing time
Orders are usually processed within 1 to 5 business days after payment has been received.
Processing times may be longer during high-demand periods, holidays or due to supplier or logistics delays.
4. Estimated delivery time
Estimated delivery time is usually 7 to 14 business days after shipment.
Delivery times may vary depending on destination country, customs processing, local postal services, weather, public holidays and logistics conditions.
In some cases, international deliveries may take longer than 14 business days.
5. Shipping costs
We currently offer free standard shipping unless otherwise stated at checkout.
If paid shipping options are available, the shipping cost will be shown at checkout before you complete your order.
6. Tracking
Tracking information is provided where available.
Once your order has shipped, you may receive a tracking number by email.
Please note that tracking updates may take several days to appear after shipment.
7. Customs, duties and taxes
For international orders, customs duties, import taxes or local fees may apply depending on your country.
Where these charges are not already included or collected at checkout, the customer is responsible for paying them.
We are not responsible for delays caused by customs.
8. Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered because the address was incorrect or incomplete, additional shipping costs may apply.
9. Lost packages
If your package appears lost, contact us at:
validemadethis@gmail.com
We will review the tracking information and contact the shipping provider or fulfillment partner where possible.
If the package is confirmed lost, we may offer a replacement or refund depending on the case and applicable law.
10. Delayed packages
Delivery delays can happen due to customs, high shipping volume, weather, holidays or international logistics disruptions.
A delay alone does not automatically mean the package is lost.
If your order has not arrived after a reasonable period, please contact us.
11. Contact
For shipping questions, contact:
Voya
Email:
validemadethis@gmail.com
Right of Withdrawal
Last updated: [INSERT DATE]
This Right of Withdrawal applies to consumers located in the European Union and in other countries where a mandatory right of withdrawal applies.
Store:
Voya
Website operator:
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, received the goods.
2. How to exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us by a clear statement, for example by email, that you wish to withdraw from the contract.
Please contact:
Voya
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
Phone:
+43 652 32 31 39
You may use the withdrawal form provided on our website, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
3. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs, if any, except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us.
We will make the reimbursement without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having returned the goods, whichever occurs first.
We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees by us for the reimbursement.
4. Return of goods
You must send back the goods without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract.
Before returning the product, please contact us at:
validemadethis@gmail.com
We will provide the correct return instructions and return address.
The deadline is met if you send back the goods before the period of 14 days has expired.
5. Return shipping costs
You are responsible for the direct cost of returning the goods, unless the product is defective, incorrect or unless applicable law requires otherwise.
6. Loss of value
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7. Exclusions
The right of withdrawal may not apply to certain products where legally excluded, for example sealed goods that are not suitable for return for health or hygiene reasons if the seal has been removed after delivery.
If such an exclusion applies to a specific product, it will be stated on the product page or during checkout.
8. Contact
For withdrawal requests, contact:
Voya
Email:
validemadethis@gmail.com
Withdrawal Form
To:
Voya
Valentin Luger
Schöneicherstraße 14F
13055 Berlin
Germany
Email:
validemadethis@gmail.com
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Product name:
________________________________________
Order number:
________________________________________
Ordered on:
________________________________________
Received on:
________________________________________
Customer name:
________________________________________
Customer address:
________________________________________
Email address used for the order:
________________________________________
Date:
________________________________________
Signature:
Only required if submitted on paper.
________________________________________